Showing posts with label enggineering. Show all posts
Showing posts with label enggineering. Show all posts

Sunday, September 29, 2013

AIR SUSPENSION

LAYOUT OF AIR SUSPENSION


                        A rigid six wheel truck equipped with pairs of air springs per axle is shown in Fig. 3.1.  The front suspension has an air spring mounted between the underside of each chassis side-member and the transverse axle beam, and the rear tandem suspension has the air springs mounted between each trailing arm and the underside of the chassis.
                        Air from the engine compressor passes through both the unloader valve and the pressure regulator valve to the reservoir tank.  Air is also delivered to the brake system reservoir (not shown).  Once the compressed air has reached some pre-determined upper pressure limit, usually between 8 and 8.25 bar, the unloader valve exhausts any further air delivery from the pump directly to the atmosphere, thereby permitting the compressor to ‘run light’.  Immediately the air supply to the reservoir has dropped to a lower limit of 7.25 bar, the unloader valve will automatically close its exhaust valve so that air is now transferred straight to the reservoir to replenish the air consumed.  Because the level of air pressure demanded by the brakes is greater than that for the suspension system, a pressure regulator valve is incorporated between the unloader valve and suspension reservoir valve, its function being to reduce the delivery pressure for the suspension to approximately 5.5 bar.
                        Air now flows from the suspension reservoir through a filter and junction towards both the front and rear suspensions by way of a single central levelling valve at the front (Fig. 3.2) and a pair of levelling valves on each side of the first tandem axle.  These levelling valves are bolted to the chassis, but they are actuated by an arm and link rod attached to the axles.  It is the levelling valves’ function to sense any change in the chassis to axle height and to increase or decrease the pair pressure supply passing to the air springs, thereby raising or reducing the chassis height respectively.  The air pressure actually reaching the springs may vary from 5.5 bar fully laden down to 2.5 bar when the vehicle is empty.
                        To improve the quality of ride, extra volume tanks can be installed in conjunction with the air springs to increase the volume of air in the system.  This minimises changes in overall pressure and reduces the spring rate (spring stiffness), thus enabling the air springs to provide their optimum frequency of spring bounce.
                        An additional feature at the front end of the suspension is an isolating valve which acts both as a junction to split the air delivery to the left and right hand air springs and to permit air to pass immediately to both air springs if there is a demand for more compressed air.  This valve also slows down the transfer of air from the outer spring to the inner spring when the body rolls while the vehicle is cornering.


4.       MAIN COMPONENTS OF AIR SUSPENSION SYSTEM

4.1.      Levelling Valve (Fig. 4.1(a) and (b))
                        A pre-determined time delay before air is allowed to flow to or from the air spring is built into the valve unit.  This ensures that the valves are not operated by axle bump or rebound movement as the vehicle rides over road surfaces, or by increased loads caused by the roll of the body on prolonged bends or on highly cambered roads.
                        The valve unit consists of two parts; a hydraulic damper and the air control valve (Fig. 3.2).  Both the damper and the valves are actuated by the horizontal operating lever attached to the axle via a vertical link rod.  The operating lever pivots on a cam spindle mounted in the top of the valve assembly housing.  The swing movement of the operating lever is relayed to the actuating arm through a pair of parallel positioned leaf springs fixed rigidly against the top and bottom faces of the flat cam, which forms an integral part of the spindle.
                        When the operating lever is raised or lowered, the parallel leaf springs attached to the lever casing pivot about the dam spindle.  This caused both leaf springs to deflect outwards and at the same time applies a twisting movement to the cam spindle.  It therefore tends to tilt the attached actuating arm and accordingly the dashpot piston will move either to the right or left against the fluid resistance.  There will be a small time delay before the fluid has had time escape from the compressed fluid side of the piston to the opposite side via the clearance between the piston and cylinder wall, after which the piston will move over progressively.  A delay of 8 to 12 seconds on the adjustment of air pressure has been found suitable, making the levelling valve inoperative under normal road surface driving conditions.
a)         Vehicle Being Loaded (Fig. 4.1 (a))
                        If the operating lever is swung upward, due to an increase in laden weight, the piston will move to the right, causing the tubular extension of the piston to close the exhaust valve and the exhaust valve stem to push open the inlet valve.  Air will then flow past the non-return valve through the centre of the inlet valve to the respective air springs.  Delivery of air will continue until the predetermined chassis-to-axle height is reached, at which point the lever arm will have swung down to move the piston to the left sufficiently to close the inlet valve.  In this phase, the spring weight receive or lose air.  It is therefore the normal operating position for the levelling valve and springs.
b)         Vehicle Being Unloaded (Fig. 4.1 (b))
                        If the vehicle is partially unloaded, the chassis will rise relative to the axle, causing the operating arm to swing downward.  Consequently, the piston will move the left so that the exhaust valve will now reach the end of the cylinder.  Further piston movement to the left will pull the tubular extension of the piston away from its rubber seat thus opening the exhaust valve.  Excessive air will now escape through correct vehicle height has been established.  At this point the operating lever will begin to move the piston in the opposite direction, closing the exhaust valve.  This cycle of events will be repeated as the vehicle’s laden weight changes.  A non-return valve is incorporated on the inlet side to prevent air loss from the spring until under maximum loading or if the air supply from the reservoir should fail.



4.2       Isolating Valve (Fig. 4.2 (a) and (b))
                        An isolating valve is necessary when cornering to prevent air being pumped from the spring under compression to that under expansion, which could considerably reduce body roll resistance.
                        The valve consists of a T-piece pipe air supply junction with a central cylinder and plunger valve. 
                        When the air springs are being charged, compressed air enters the inlet part of the valve from the levelling valve and pushes the shuttle valve towards the end of its stroke against the spring situated between the plunger and cylinder blank end.  Air will pass through the centre of the valve and come out radially where the annular groove around the valve aligns with the left and right hand output ports which are connected by pipe to the air springs.
                        Once the levelling valve has shut off the air supply to the air springs, the shuttle valve springs are free to force the shuttle valve some way back towards the inlet port.  In this position the shuttle skirt seals both left and right hand outlet ports preventing the highly pressurised outer spring from transferring its air charge to the expanded inner spring (which is subjected to much lower pressure under body roll conditions).
                        The shuttle valve is a loose fit in its cylinder to permit a slow leakage of air from one spring to the other should one spring be inflated more rapidly than the other, due possibly to uneven loading of the vehicle.


4.3       Air Spring Bags (Fig. 4.3 (a) (b))
                        Air spring bags may be of the two or three convoluted bellows (Fig. 4.3 (a)) or rolling lobe (diaphragm) type (Fig. 4.3 (b)), each having distinct characteristics.  In general, the bellows air spring (Fig. 4.3 (a)) is a compact flexible air container which may be loaded to relatively high load pressures.  Its effective cross-sectional area changes with spring height – reducing with increase in static height and increasing with a reduction in static height.  This is due to the squeezing together of the convolutes so that they spread further out.  For large changes in static spring height, the three convolute bellows type is necessary, but for moderate suspension deflection the twin convolute bellow is capable of coping with the degree of expansion and contraction demanded.
                        With the rolling diaphragm or lobe spring (Fig. 4.3 (b)) a relatively higher installation space must be allowed at lower static pressures.  Progressive spring stiffening can be achieved by tapering the skirt of the base member so that the effective working cross-sectional area of the rolling lobe increases as the spring approaches it maximum bump position.
                        The normal range of natural spring frequency for a simply supported mass when fully laden and acting in the direct mode is 90-150 cycles per minute (cpm) for the bellows spring and for the rolling lobe type 60 – 90 cpm.  The higher natural frequency for the bellow spring compared to the rolling lobe type is due mainly to the more rigid construction of the convolute spring walls, as opposed to the easily collapsible rolling lobe.
                        As a precaution against the failure of the supply of air pressure for the springs, a rubber limit stop of the progressive type is assembled inside each air spring, and compression of the rubber begins when about 50 mm bump travel of the suspension occurs.
                        The springs are made from tough, nylon-reinforced Neoprene rubber for low and normal operating temperature conditions but Butyl rubber is sometimes preferred for high operating temperature environments.
                        An air spring bag is composed of a flexible cylindrical wall made from reinforced rubber enclosed by rigid metal end-members.  The external wall profile of the air spring bags normally consists of two or more layers of rubber coated rayon or nylon cord laid in a cross-ply fashion with an outside layer of abrasion-resistant rubber and sometimes an additional internal layer of impermeable rubber to minimise the loss of air.
                        In the case of the bellow type springs, the air bags (Fig. 4.3 (a)) are located by an upper and lower clamp ring which wedges their rubber moulded edges against the clamp plate tapered spigots.  The rolling lobe bag (Fig. 4.3 (b)) relies only upon the necks of the spring fitting tightly over the tapered and recessed rigid end members. Both types of spring bags have flat annular upper and lower regions which, when exposed to the compressed air, force the pliable rubber against the end-members, thereby producing a self-sealing action.


4.4       Anti-roll Rubber Blocks (Fig. 4.4)

                        A conventional anti-roll bar can be incorporated between the trailing arms to increase the body roll stiffness of the suspension or alternatively built-in anti-roll rubber blocks can be adopted.  During equal bump or rebound travel of each wheel the trailing arms swing about their front pivots.  However, when the vehicle is cornering, roll causes one arm to rise and the other to fall relative to the chassis frame.  Articulation will occur at the rear end of the training arm where it is pivoted to the lower spring base and axle member.  Under these conditions, the trailing arm assembly adjacent to the outer wheel puts the rubber blocks into compression, whereas in the other trailing arm, a tensile load is applied to the bolt beneath the rubber block.  As a result, the total roll stiffness will be increased.  The stiffness of these rubber blocks can be varied by adjusting the initial rubber compressive perload.





4.5       Air Filter
                        It is incorporated between auxiliary reservoir and levelling valve.  Sintered bronze filters are fitted in the ports to protect the internal mechanism from damage by foreign matter which may be carried back from the interior of the spring.
4.6       Pressure Regulator
                        As the level of air pressure demanded by the brakes is greater than that of the suspension system, a pressure regulator valve is incorporated between the unloader valve and suspension reservoir valve, its function is to reduce the delivery pressure for suspension to approximately 5.5 bar.
4.7       Drier
                        Any moisture in the air in air-spring will corrode the interior of the spring.  Hence, drier is fitted in suspension air circuit.  It contains silica gel which absorbs moisture from air.  Exhaust air from air spring is used as a re-generative agent to remove moisture from silica gel and make it fresh.
5.       AIR SPRING CHARACTERISTICS

                        The bounce frequency of a spring decreases as the sprung weight increases and increases as this weight is reduced.  This factor plays an important part in the quality of ride which can be obtained on a heavy goods or passenger vehicle where there could be a fully laden to unladen weight ratio of up to 5 : 1.
                        An inherent disadvantage of leaf, coil and solid rubber springs is that the bounce frequency of vibration increases considerably as the sprung spring mass is reduced (Fig. 5.1).  Therefore, if a heavy goods vehicles is designed to give the best ride frequency, say 60 cycles per minute fully laden then as this load is removed, the suspension’s bounce frequency could rise to something like 300 cycles per minute when steel or solid rubber springs are used, which would produce a very harsh, uncomfortable ride.  Air springs, on the other hand, can operate over a very narrow bounce frequency range with considerable changes in vehicle laden weight, say 60 – 110 cycles per minute for a rolling lobe air spring (Fig. 5.1).  Consequently the quality of ride with air springs is maintained over a wide range of operating conditions.
                        Steel springs provide a direct rise in vertical deflection as the spring mass increases, that is, they have a constant spring rate (stiffness) whereas air springs have a rising spring stiffness with increasing load due to their effective working area enlarging as the spring deflects (Fig. 5.2).  This stiffening characteristic matches far better the increased resistance necessary to oppose the spring deflection as it approaches the maximum bump position.
                        To support and maintain the spring mass at constant spring height, the internal spring air pressure must be increased directly with any rise in laden weight.  These characteristics are shown in Fig. 5.3 for three different set optimum spring heights.
                        The spring vibrating frequency will be changed by varying the total volume of air in both extra tank and spring bag (Fig. 5.4).  The extra air tank capacity, if installed, is chosen to provide the optimum ride frequency for the vehicle when operating between the unladen and fully laden conditions.



 

 



6.       VOLVO OPTIMISED AIR SUSPENSION (VOAS) SYSTEM


                        The Volvo optimised air suspension (VOAS) system is a modified version of the previous air suspension on rear axles of Volvo GM heavy duty trucks (Figure 6.1).  A number of modifications in the VOAS system provide improved ride, reduced unspring weight, increased durability, and better alignment ability.  The VOAS system is available on all Volvo GM on-highway tractors.  The operation of the VOAS system is similar to the operation of other air suspension systems explained previously.
                        The spring brackets in the VOAS system are manufactured from ductile iron, and these brackets have closed sections and cutouts to reduce the weight of each bracket by 4 lb (2 kg) (Fig. 6.2).
                        As in previous models, a polyethylene wear pad provides a very smooth surface for the end of the spring to contact (Fig. 6.3).  This type of wear pad eliminates noise caused by contact between the spring and metal wear pad in other suspension systems. The wear pad in the VOAS 50 % is lighter compared with the wear pad in previous suspension systems.  A single fastener retains the wear pad to the spring bracket legs.
                        The Z-spring is redesigned with a larger clamping surface at the axle seat and improved alignment with other suspension components (Fig. 6.4).  The Z-spring is also redesigned to provide more clearance between this spring and the lower shock absorber mounting bracket.
                        The rear of the radius spring is mounted between the axle seat and the Z-spring.  The front end of each radius spring contains a bushing that is bolted to openings in the lower end of the spring bracket.  In the VOAS system each radius spring has an improved bushing for increased durability.  Each radius spring has a locating pin for accurate positioned of the radius spring, Z-spring, and axle seat.  This design provides improved axle alignment.
                        The crossbeam in the VOAS system is manufactured from thinner, high-strength steel with cutouts.  Each crossbeam is 12 lb (5 kg) lighter than previous models.



7.      ELECTRONICALLY CONTROLLED AIR SUSPENSION SYSTEMS


                        Electronically controlled air suspension systems are not widely used as standard equipment at present.  This type of suspension system is in the experimental and developmental stage.  However, with the ever-expanding use of electronics in the trucking industry, electronically controlled air suspension systems may be standard equipment on new tractors in the near future.  Because electronically controlled air suspension systems are not standard equipment at present, the discussion is brief.
                        An electronic control unit (ECU) in the suspension system received voltage input signals from various sensors including two rear axle and one front axle height sensor, air pressure sensor, accelerator position sensor, and steering angle sensor.  The steering angle sensor is mounted on the steering column shaft and senses the amount and speed of steering wheel rotation.  Other ECU inputs may include the brake light switch, ignition switch, vehicle speed, and engine speed.  Solenoids mounted in a solenoid valve block are operated electronically by the ECU (Fig. 7.1).  Air pressure is supplied from the air brake system to these solenoids.  If the left rear axle height sensor indicates the left rear frame height is less than specified, the ECU energises the appropriate solenoid.  This action opens the solenoid, and supplies air pressure to the left rear air spring to restore the frame height to specifications.  When the left rear height sensor signal to the ECU indicates the left rear frame height is within specifications, the ECU de-energises the solenoid.  Under this condition the solenoid closes and maintains the air pressure in the solenoid.
                        When a height sensor signal indicates to the ECU that the frame height is above specifications, the ECU energises the appropriate solenoid so it is in the vent mode.  Under this condition air pressure is released from the air spring to restore the frame height to specifications.  The ECU can switch the air suspension very quickly to a firm or hard mode by rotating valves in the shock absorbers (dampers).  During the soft shock absorber mode the shock absorber valves are positioned so they offer less restriction to the flow of oil.  If the ECU enters the firm mode and rotates the shock absorber valves, these valves move to a position that provides more restriction to oil movement.  This firm mode may be entered by the ECU and shock absorbers during fast avoidance manoeuvres, fast cornering, hard braking, rapid traction changes, continued road irregularities, cross winds, and high static load.  The capability of the electronically controlled suspension system to switch quickly to the firm mode provides improved vehicle stability and safety.


8.       ADVANTAGES OF AIR SUSPENSION SYSTEM


1.                  The improved ride quality provided by an air suspension system reduces driver fatigue.
2.                  An air suspension system provides improved tire-to-road contact, and this improves braking capability.
3.                  An air suspension system provides low frequency and viscous damping of the suspension, and this action reduces wheel hop while braking.
4.                  The improved roll resistance of an air suspension system provides better vehicle stability.
5.                  An air suspension provides pneumatic equalising between the forward and rearmost rear axles for improved weight distribution between these axles.  This helps to reduce overloading of one axle and one set of tires.
6.                  Because the vehicle attitude is also constant, changes in headlamp alignment due to varying loads are avoided.
7.                  The spring rate varies much less between the laden and unladen conditions, as compared with that of conventional steel springs.  This reduces the dynamic loading.
8.                  The improved standard of ride comfort and noise reduction attained with air springs reduces both driver and passenger fatigue.


9.       COMPARISON OF AIR SUSPENSION SYSTEM AND CONVENTIONAL SUSPENSION SYSTEM

Sr. No.
Parameter
Air Suspension
Conventional Suspension
1.
Load Carrying Capacity
Higher
Lower
2.
Ability to absorb shocks and vibrations
Better
Good
3.
Car height control
Better
No
4.
Cost
Costly
Cheaper
5.
Maintenance
More
Less
6.
Passenger Comfort
Excellent
Not satisfactory
7.
Electronic control
Possible
Not possible
8.
Life
More
less
9.
Noise level
Less
Higher



10.     CONCLUSION

                        The air springs in air suspension system take the place of the leaf springs in a conventional suspension system.  An air suspension system eliminates the interleaf friction encountered in a leaf-spring suspension system.  Compared with a leaf-spring suspension system, an air suspension system minimises road shock transferred from the suspension to the truck frame, driver, and cargo.  An air suspension adjusts automatically to different load conditions, and provide a softer suspension system with light loads and a firmer suspension system with heavier loads.  An air suspension system provides a constant frame height under various load conditions.  Compared with a leaf-spring suspension system, an air suspension system provides a considerable unsprung weight saving.
                        From all above points it is clear that air suspension system makes significant overall improvement to vehicle ride and comfort.  It is clear from the seminar that air suspension system provides a better alternative for conventional suspension system.

Monday, April 15, 2013

Quality Function Deployment




ABSTRACT

            Quality in the present scenario is a customer determination, not an engineer’s determination or a general management determination. It is based upon the customer’s actual experience with the product or service measured against his or her requirement. Quality just does not happen. It must be built into the product or service being marketed. The present paper deals with the application of Quality Function Deployment (QFD), a tool for listening to customer’s voice for Quality improvement. As a case problem, an attempt is made to apply the technique to major components of centrifugal pump.


INTRODUCTION

        
    Many a times efficiently generated products that are sound from technical point of view fail to achieve acceptance by customers, in such cases defect likely resides in the organization’s perception of its relationships with the market and individual customers.
            This implies that at the time of developing a new product, the relationship among customer’s requirements, design and manufacturing, assembly and inspection, the feed back of quality information must be maintained.
            Quality has become the fundamental strategy for competitiveness today. With the evolution of recent high standard global competitive environment which has experienced rapid changes in economic environment, the field of quality engineering which had been playing vital role since the ancient times, has witnessed the evolution in recent times, in the form of new innovative procedures which are collectively called as TQM. This new revolutionary approach which has started to cause great excitement and furor in the industrial world is poised towards a conversion process which takes the organization from traditional ‘Inspection based quality system ‘ to ‘Prevention based quality system’.
            TQM means not only the quality of product, but also the quality in each and every stage of manufacturing activity. It highly stresses for highest quality at lowest possible cost. TQM involves an organization’s wide effort to a continuous pursuit for quality improvement, quality planning to meet full customer satisfaction. It is a race without a finish line.
            TQM is the application of quantitative methods and human resources to improve material services supplied to an organization, all the process with in the organization, and the degree to which the needs of the customers are met, now and in the future. ‘Total’ in this context means the involvement of every one and everything in the organization in a continuous improvement effort. ‘Quality’ is total customer satisfaction. Total customer satisfaction is the focus of TQM.’Management’ is the leadership of an organization. Management creates and maintains TQM environment.
            Quality Function Deployment (QFD) is excellent tool, for listening to the voice of the customer during initial planning of the product. QFD is a methodology and collection of tools by which customer needs can be back propagated into design and manufacturing.






FOCUS ON CUSTOMERS:
            Only customers can determine total customer satisfaction. In order to know whether the customer is satisfied intense observation is necessary. Only through observation, communication – especially listening and measurement - the organization can determine total customer satisfaction. Quality Function Deployment is excellent for listening to the voice of the customer. Since customers are the main source of income, they are the focus of all total quality management efforts. Without customers the organization ceases to exist. Therefore, every organization and every one in the organization must constantly strive to satisfy the current customers and to create new customers for the future.
DEFINITION OF QFD:
            It is “an overall concept that provides a means of translating customer requirements into the appropriate technical requirements for each stage of product development and production (i.e., marketing strategies, planning, product design and engineering, prototype evaluation, production process development, production, sales).
QFD begins with two principles:
§      Conformance to customers’ valid requirements.
§      Searching out those things attractive to customer that can be used to differentiate            the company’s product from the competitor.
Key elements of QFD:
·                     WHAT----------------------- the output that we seek
·                     HOW--------------------------that which causes the WHAT to happen.
·                     RELATIONSHIP-----------How much each HOW relates to each WHAT
·                     HOW MUCH ---------------The measure of HOW.
Features of QFD:

            QFD is concerned with systematic collection of customers’ likes, dislikes, views, opinions, etc. in either precise or vague forms. Converting these into technical requirements must have to pass through the development of the following:

1.      Planning matrix
2.      Deployment matrix
3.      Process plan and quality control charts
4.      Operating instructions.
The features of the above documents are briefly discussed in the following section.



PLANNING MATRIX:
                It translates the voice of the customer into counterpart control characteristics; i.e. it provides a way of turning general customer requirements drawn from market evaluations; comparisons with competition, and marketing plans into specified final product control characteristics.
DEPLOYMENT MATRIX:
            It translates the output of planning matrix i.e., the final product control characteristics into critical component characteristics. Thus it moves one step farther back in the design and assembly process.
PROCESS PLAN AND QUALITY CONTROL CHARTS:
            These two documents identify critical product and process parameters, as well as control or checkpoints for each of those parameters.
OPERATING INSTRUCTIONS:
            These are based on the critical product and process parameters; these instructions identify operations to be performed by plant personnel to assure that important parameters are achieved.
            Thus QFD envisages the systematic translation of customers needs which are expressed in non-technical terms into technical language at different levels and positions.

Major Steps in Product Improvement Using QFD Approach:

      1.   Market research- collection of customers’ requirements.
a)   Identifying customer needs
b)      Identifying the potential market.
            The information regarding the product requirements in customer terms comes         from a variety of sources:
      i)    Market research data
      ii)   Dealers input
     iii)   Sales department wants
     iv)   Special customer opinion surveys.
  1. This is the most critical part of the process and it is usually the most difficult, because it requires obtaining and expressing what the customer truly wants and not what we think he/she expects.
  2. Finalizing the customer requirements.
  3. Prioritizing the product design requirements.
  4. Establishing critical part/process characteristics.
  5. Prediction of potential failures and improvements action.
  6. Product evaluation at different stages.

CASE PROBLEM:
            As mentioned, QFD is a systematic approach to incorporate the “voice of the customer” into total product cycle involving
·         Product planning
·         Product Design
·         Manufacturing
·         Assembly
·         Service
                                   

                      












QUALITY ASSURANCE:
            This facilitates the identification of system response needed to implement specific actions necessary to prevent defects from being produced or processed any where in the organization .In the present paper an attempt is made to apply the concept of QFD to Centrifugal Pump to develop Planning matrix, Cross-functional matrix, Deployment matrix, Process plan and quality control charts, Work instructions.
            In developing the matrices a likert scale of 1 to 5 is used to establish the relationship between customer expectations and product characteristics. The numerical values assigned indicates the degree of relationship as
0--------------- no relationship
1 --------------- Weak relationship
3 -------------- Medium relationship
5 -------------- Strong relationship
            The vertical section of the planning matrix contains customer expectations like probability, reliability etc., and horizontal axis incorporates alternate design features closely related to the customer needs such as shaft, motor, coupling etc. The varying degrees of correlation between customer needs and a design feature are established by developing a weighted scale of 1-5. The individual needs are ranked for importance and the cumulative effect on each of the design features is obtained.
            Deployment matrix, which identifies critical component characteristics affecting final product characteristics, is developed. Process plan and quality control charts incorporating control point, checkpoint and monitoring method are developed for centrifugal pumps.   
            The cross-functional matrix shows the relationships between individual components of the product and different functions of manufacturing organization. Numerical values assigned indicate the degree of relationship. The individual components of the product are ranked for importance. From the cross functional matrix it is evident that besides design and production, procurement, installation and operation and maintenance play a significant role in meeting the ultimate customer satisfaction. The work instructions are developed for design, production, procurement, inspection and testing department.







PLANNING MATRIX

Customer needs
Ranking

Interactive components

Impeller
Stuffing box
Motor
Casing
Installation
Less noise smooth operation
5
1
1
3
5
5
Absence of misalignment
5
1
1
3
0
0
Less wear
5
5
1
1
3
0
Less over heating
3
1
1
3
0
0
Good performance
5
5
3
1
3
5
Aesthetic appearance
3
1
0
0
5
0
Reliability
5
1
3
5
0
3

COMPONENT DEPLOYMENT CHART

Component
Finished component characteristics
Critical component characteristics
Shaft
1.      Strength
2.      Stiffness
3.      Straightness
4.      surface finish
1.      outer diameter
2.      length
Impeller
1.      vane angle
2.      number of vanes
3.      internal surface roughness
4.      composition of material
1.      outer diameter
2.      impeller boss diameter
3.      shaft hole diameter
4.      key way dimensions
Casing
1.      internal surface roughness
2.      volute diameter
3.      delivery valve position
1.      suction hole diameter
2.      composition of material
3.      surface finish

CROSS-FUNCTIONAL MATRIX

Components
Ranking
Functions
Design
Production
Procurement
Installation & operation
Maintenance
Impeller
5
5
3
3
1
1
Casing
3
3
3
3
1
0
Motor
5
3
1
3
5
3
Stuffing box
3
3
3
3
1
5

proCESS PLAN & QUALITY CONTROL CHART

Process

Control Point
Check Point
Monitoring Method
Melting
Temperature
Chemical Composition
X-chart
R-chart
Moulding
Mould Shape, Surface roughness
Permeability
X-chart
R-chart
Pouring
Temperature
Flowability
By experience
Turning
Outside diameter
Feed, Speed, Depth of cut
Surface gauge, Visual inspection
Finishing
Surface finish
Speed, Depth of cut
Surface gauge,
Visual inspection
Key way cutting
Length, Width depth
Speed, Feed, Depth of cut
Surface gauge

WORK INSTRUCTIONS:
1)            DESIGN:
·                     Get details about leakage from the testing center.
·                     If you are informed that leakage is not more than 0.001lit/hr does not attempt any modifications.
·                     If the pump over heats and seizes eliminate rubbing of stationary and rotating parts.
2)         PRODUCTION:
COMPONENT: IMPELLER
·                     Set the job in the 4-jaw chuck of the lathe machine and then check the setting with the help of surface gauge to ensure proper setting.
·                     Do the turning operation up to the required dia and then check the dia with outside calipers.
·                     Do the turning, facing operation and check the width and dia with the help of ring gauge.
·                     Perform the keyway operation.
3)         PROCUREMENT:
·                     Incorporate quality requirements in purchase orders.
·                     Maintain communication and coordination between designers, production engineers to discuss problems and to overcome them.
·                     Adopt 100% inspection for bearings.


CONCLUSION:
            TQM is a journey without destination except for a wish to continuously improve .As customer is the main source of income, he is considered the king of the market and his voice should be given more priority in the development of the product. QFD serves, as a best tool for incorporating customer needs in the design of the product for quality improvement and long term survival of the organization.




















REFERENCES:
1.         A.V.Feigenbaum, ‘Total Quality Control’, Tata Mc-Graw Hill, New Delhi.
2.         John Bank “Essence of TQM” Prentice Hall, New Delhi.
3.         H - Lal “Total Quality Management-A practical approach-Wiley Eastern Ltd., New Delhi.
4.         Juran &Gryna-“Quality Planning & Analysis”- Tata Mc-Graw Hill, New Delhi.
5.         T. Amrine & Ritchey - Manufacturing Organization & management-Prentice Hall, New Delhi